Your Skin Club FAQ
Check our frequently asked questions
Shipping & Delivery
Can I order to countries outside Sweden?
Yes. We deliver throughout Europe and internationally.
How long is your delivery time?
We always deliver within 1-3 working days depending on where in the country you live. For delivery outside Sweden, we deliver with UPS and the delivery time is approximately 7 working days.
I haven't received my package yet. What do I do?
Contact us viathe contact formor email (email@example.com) and we'll look into it! Sometimes, unfortunately, packages break or get lost on the way, and then, of course, we always send a new one. Please also double check in your order confirmation that you have entered the correct mobile number.
Can I track my order?
After your order has been sent, you will receive a tracking number that you can use to track the package. If you have not received it, you can contact us via the form or email firstname.lastname@example.org and we will help you further.
What shipping options are available?
We send our shipments with Budbee, Postnord and UPS. At checkout, you choose how you want your order delivered and which options you have depending on where you live. With Budbee we offer home delivery.
Do you have free shipping?
Yes, we offer free shipping on all orders over SEK 549 or EUR 55.
What do I do if I missed to collect my package?
Contact us viathe contact formor email (email@example.com) to have the products sent again. You are responsible for return shipping + new shipping, which will be SEK 120. Otherwise, you can get your money back minus SEK 80 for return shipping.
Returns & Complaints
My package was damaged during delivery. What do I do?
Contact us at firstname.lastname@example.org and we will help you! Please take a picture of the damage and send the pictures directly in the email for faster handling of the matter.
How do I make a return?
You as a consumer have the right to cancel your purchase within 30 days. Contact us viathe contact formor email (email@example.com) to receive a return slip.
The right of withdrawal applies provided that the item is unused, any packaging intact and that the item is returned in the original packaging with any original documents, and that it is available to us within 30 days after you have received your item.
How are refunds made on returns?
We will refund your purchase after we have processed the return, which usually takes 14 days.
Does it cost anything to make a return?
Return shipping costs SEK 80 in Sweden. For international returns, return shipping is individually calculated.
How do I make a complaint?
Please contact us viathe contact formor email (firstname.lastname@example.org) to make a complaint. If the complaint is approved, we will email you a return slip and refund the amount for your order within 14 days. For the complaint to be approved, your product must be well packaged, and sent in an approved padded envelope or a cardboard box.
In these cases, you pay nothing for the return shipping or the shipping for the new item.
I have ordered products during a promotional period, can I make a return?
Yes. You can still make a return. Note that the handling of cases may take a little longer in the case of larger campaigns when more customers contact us at the same time. We'll get back to you as soon as we can!
Where is my order confirmation?
If you have entered your email address at the time of purchase, you will receive an order confirmation via email. Otherwise, we will send it via SMS.
Can I change my order once it has been completed?
No, unfortunately you cannot adjust your order afterwards.
The delivery address was wrong, can I change it?
If you have chosen delivery with Postnord, check if your postcode is correct. Postnord delivers to the delivery partner closest to your postcode, street address is not important. If the postcode is wrong, contact us viathe contact formor email (email@example.com) and we will help you sort it!
If you have chosen another shipping method, please contact us for assistance.
Can I buy Under Your Skin's products in stores?
Yes, we have a store in Stockholm, get the directions here.
Can I add the discount code afterwards if I forgot to do it at the time of purchase?
Unfortunately, it is not possible to have the discount applied afterwards.
Are all products organic?
Yes! All our products are organic.
I have sensitive skin, is there any product I can't use?
The ingredients we use in our products are very mild, but make sure to read the ingredient list to see if you are allergic to anything.
Does any product contain gluten?
No, all our products are gluten-free.
Does any product contain hormone-disrupting substances?
No endocrine-disrupting substances are ever found in our products. We have excluded over 500 chemicals that we consider questionable and work together with a chemist who specializes in eco and natural skin care.
What does "natural products" mean?
It means that our products are created with completely natural ingredients, free of chemicals and unnecessary substances.
Can I use your products during pregnancy and/or breastfeeding?
You can absolutely use the products both during pregnancy and breastfeeding.
Do you have sample bottles or refills?
No, but keep your eyes open and feel free to follow our newsletter for updates.
Can I use the products if I have hair extensions?
Yes, it is fine to use all of our hair kits with hair extensions.
Are the hair kits color-preserving?
Yes, they contain quinoa extract that protects and strengthens hair, and also helps preserve the hair color.
Do you have any regular shampoo and conditioner?
You can use our Detox Shampoo & Conditioner continuously and long-term as regular shampoo and conditioner.
Hair Growth Kit
How can I learn more about the research behind the Hair Growth Kit?
Vytrus Biotechdid the clinical study on Capilia Longa and its effect. We naturally tested our formula for a long time with some of the best chemists in Sweden. All our products undergo long and careful tests and analyzes to ensure that they are safe and effective.
Contact us via the form or email (firstname.lastname@example.org) to find out more about Capilia Longa.
How often do I need to use the products?
We recommend that you use the serum daily, either as a part of your morning routine, or in your evening routine. You shouldn't wash it off but rather let the hair serum work in your hair. We then recommend that you use Shampoo + Conditioner as usual, when you feel the need to wash your hair (usually this means between 1-3 times/week).
Can I combine Hair Growth serum with Detox Shampoo & Conditioner?
You can! But the effect is not as good as when you use the serum with Hair Growth Shampoo and Conditioner. Hair Growth Kit is created for best effect and to be used as a kit.
How fast does the hair loss decrease?
If you do not have a specific diagnosis, you will receive results almost immediately, already in the first week of use. Comb your hair before you start using our products and also after each use, to compare how much hair is left on the brush. You can also weigh the hair you normally lose before you start using the products and after you have used the products for a week. Then you will notice that you lose up to 89% less hair in the weeks to come, but for best results, you need to use the products for at least 90 days.
How quickly will I notice that I get more volume in my hair?
As you will lose less hair, after a few months (3-5) you will see that you're starting to get more volume in your hair. In external studies, 95% of people feel that the hair feels healthier and stronger than before. But, of course, it also depends on how much hair you had before you started using the products. If you had very thin hair, it may take some time before you start to get visible results.
How quickly will I notice the new hair growth?
It takes a long time for a hair to grow out, but after 150 days you will notice that new hairs are forming on the scalp. After that, your hair normally grows an average of 1.15-1.45cm/month. If you haven't seen a noticeable difference within 150 days (please make sure to document your journey with photos), you can get in touch with us to discuss the Money-Back Guarantee. You can of course continue to use the products and try for longer than 150 days, especially if you notice that you are reducing hair loss and starting to get more volume in your hair.
Will my hair continue to grow if I stop using it?
Retained effect remains. It's not that the hair falls out immediately when you stop, but the kit rather works by reactivating the hair's "normal" cycle. However, we recommend to supplement your hair with the serum 1-2 times/week after the first 150 days to maintain the result.
How long does the Hair Growth Kit last?
It depends on the volume of your hair. The shampoo & conditioner should last for approximately 50-90 days and the serum is sufficient for approximately 35 applications (approximately 35 days).
Does the serum work to grow a beard or hair anywhere other than the head?
Yes, you can also apply the serum to your beard or other places where you want increased hair growth.
What kind of scent is in the products?
The scent of Shampoo & Conditioner is Spike Lavender & Cedarwood, but the serum is fragrance free!
Can the products help if I have alopecia?
We have not tested the kit against alopecia but even if you have no hair at all on some area, our Hair Growth kit will stimulate the hair follicles that are there and create opportunities for them to develop hair that was not there before. It is hair follicles that are dormant in the skin that get a boost and then the hair grows.
Is there a guarantee for the Hair Growth Kit?
Yes, you can read everything about our Money-Back guaranteehere.
Detox Hair Kit
Should I start with Detox or Hair Growth kit if I have problems with oily hair, itchy scalp and hair loss?
In this case, we recommend you start with our Detox kit to first "detox" the scalp, and then you can move on to the Hair Growth products. Our different kits have two different purposes and you'll get the best results if you use one kit at a time.
Do Detox Shampoo & Conditioner work for dry and itchy scalp?
The detox products are specially made for dry, itchy and sensitive scalps. The products do not contain SLS, SLES or other drying substances.
Do Detox Shampoo & Conditioner work for greasy hair? row
Yes, they do.
Can children use the products?
If toddlers aren't sensitive to fragrance or some other ingredient, it's absolutely fine! Otherwise, we recommend ourOrganic Baby Kit.
How often can I use the products?
You can use the products as often as you need in the beginning. The goal is to be able to go longer between washes.
How long do I need to use the kit before I see results?
It takes up to 6 weeks for the hair and scalp to fully adjust to this new healthy habit. The time it takes to see optimal results depends a lot on the condition of your hair and scalp when you start using the products.
Can I use dry shampoo or will it ruin the Detox process?
Unfortunately, the detox is ruined if the dry shampoo itself contains SLS/SLES or other chemicals that can be drying for the scalp. Most dry shampoos contain questionable chemicals, but products that are as natural as possible are fine. Our tip is to blow dry your hair after washing instead. This way, you create more volume in the hair and lift the hairs from the scalp, and then the hair does not get greasy as quickly as usual.
Can I use styling products?
You should be able to use regular styling products with our Detox Kit - the only thing is that the detox process may take a little longer when you use styling products right on or near the scalp.
My hair got even greasier. Is that normal?
Yes, it's completely normal! If you have previously used products with SLS and SLES which are very drying, it may be that your scalp is dehydrated and has started to overproduce sebum to compensate for this - that is why you feel that your hair becomes dirty/greasy shortly after washing. It may take several weeks for your hair to fully adjust to your new healthy habit.
My scalp became itchy. Is that normal?
Yes, it's completely normal! It takes about 2-6 weeks for your hair and scalp to fully get used to this new healthy habit. You need to persevere even if your hair feels greasier at first or your scalp is extra itchy, because it's just your scalp, that is restoring its hair follicles, and pores, that are working at full capacity.
Harsh rubbing against the scalp when washing can also be the cause. We recommend washing your hair 1-2 times a week, to calm down sebum production, but there are people who apply a lot of shampoo, leaving it to "do the job" i.e. dissolve grease and rub properly against the scalp to remove impurities. Such behavior damages the scalp, leads to dryness of the skin and causes irritation and itching.
Is there a warranty for the results of the Detox kit?
Yes, we know that our Detox kit does what we promise, which is why we also have a guarantee that is valid for 6 weeks after purchase. Write to us at email@example.com for further instructions.
Detox Face Kit
What does it mean when a product is marked as a "detox"?
When you transition from using synthetic products that may contain, for example, perfumes, silicones, mineral oils and other chemicals, a Detox means cleaning your skin of impurities, left after using synthetic products. These products are perfect to switch to as your first natural products - as you could say you're getting a green detox! The serum also contains stem cell extract from thistle - a herb that has long been known in traditional medicine to have detoxifying properties.
What is the difference between the Serum and the Cream?
You use the serum before the cream, since it is a product that is thinner in texture and also more powerful - containing stem cell extract from thistle, which is rich in antioxidants. This product contributes to maintaining the skin's youth without questionable chemicals. In addition, it evens out skin tone and moisturizes. The cream is even more moisturizing and has more moisturizing oils in it - such as sunflower oil and almond oil.
Who are the products suitable for?
These products really suit all skin types: Sensitive, mature, dry, surface dry and also oily skin. They are two real moisture bombs that do not clog pores and are gentle to everyone.
When should I apply these in my routine?
After cleansing, apply 1-2 pumps of Face Serum all over your face and let it sink in. Once the serum has been absorbed, apply 1-2 pumps of Face Cream all over your face - and voila! Finished.
What do you recommend for cleaning my face?
An oil-based cleanser would work well! If you're not wearing makeup, water or a gentle face wash and warm water is enough.
Can I use Face Cream and Serum even if I have sensitive skin?
Yes, these products are specially designed for people with sensitive skin, containing, among other things, Swedish oat extract that soothes and protects the skin. In addition, the serum contains stem cell extract from thistle, which provides an extra boost with antioxidants.
Can I combine the Face Cream and Serum with the Natural Glow Face Oil?
Yes, if you have dry skin, you can advantageously mix 2-3 drops of the Natural Glow Face Oil with our Face Cream on your palm and then apply for extra moisture. You can also use the oil as the last step in the routine - on top of the cream.
How do I unsubscribe from the newsletter?
At the bottom of the newsletter you will find the link to Unsubscribe. Click on it to proceed, then check your email to confirm that you want to unsubscribe.
How do I unsubscribe from SMS?
To unregister, simply send an SMS with the word: UYSSTOP to 71550.
The SMS you receive from us also contains the instructions to unsuscribe, so that it should be easy for you.